Returns & Refunds Policy
Returns & Refunds Policy Questions
Returns & Refunds
If any product you receive from us is faulty or defective, you are entitled to a 100% refund or a free replacement—whichever you prefer.
Since most of our products are customised for each individual, Avernè currently does not provide returns or refunds for change of mind.
Please refer to our Returns & Refunds Policy to see what qualifies as a defective or faulty product.
Defective Or Faulty Products
While it’s very rare for us to send a defective product, if this does happen, Avernè will provide a full refund or replace your item free of charge, including all shipping costs.
A faulty or defective product includes things like incorrect embroidery, holes or tears in the fabric, missing buttons, or stitching that’s coming undone.
If a customer selects a size and the shirt doesn’t fit, it’s considered a change of mind — unless the shirt was made incorrectly or doesn’t match the size chart provided.
To avoid ordering the wrong size, please refer to our size chart.
Damage Caused By The Customer
Returns are accepted only for products that arrive faulty or defective. Damage caused by the customer, will void the right to return. We inspect all returns and reserve the right to refuse any item that shows signs of customer-caused damage.
Our overseas quality management team photographs each product before it is packaged and dispatched. Any damage not clearly visible in these photos will be considered as damage caused after delivery and will be treated as customer-caused.
If we're unable to provide photographs that clearly show the undamaged product before it left our warehouse, benefit of doubt will be given to the customer and a full refund will be given.
Timings and Turnaround
Customers must notify us of any defective or faulty products within 14 days of receiving their order to be eligible for a return or refund.
As soon as we receive a returned item, a refund will be issued within 24 hours and a reciept will be emailed to the customer.
Depending on your location, we may ask you to return the item to our manufacturing warehouse in India or our admin address in Australia. Regardless, Avernè will completely cover the shipping costs for returns and refunds.
Refunded Money
Once we receive the returned product, we will issue a refund in less than 24 hours. The refunded amount will be the same as the final discounted price of the product paid during checkout.
The original shipping costs from your order are non-refundable; however, we will cover the cost of return shipping.